Buying, selling or letting a home can be a stressful process, so it’s important to work with an estate or letting agent that can be trusted. At DOMVS estate agents in Dorset, we want to reassure our clients that we can be trusted so here’s an overview of our professional memberships, the awards we have won, the reviews we have garnered and the important third-party partnerships we have developed over the years, to ensure we provide a consistently great service.
Working with a reputable, professionally governed estate agent is imperative. DOMVS estate agents in Dorset is a member of both ARLA Propertymark, the leading membership body for estate and letting agents, which ensures we have the most up-to-date legislative knowledge and practical experience, and The Property Ombudsman Scheme (TPOS), a free, impartial and independent body that resolves disputes between consumers and estate & letting agents. Both bodies have a strict code of conduct, for which the DOMVS team must comply as part of its membership.
For lettings, we are registered with The DPS, meaning all rental deposits are held externally, and any disputes will be arbitrated fairly using. DOMVS is also a member of ARLA Propertymark’s Client Money Protection Scheme to provide further reassurance for our clients and a copy of our CMP certificate can be found here. As a professional service, we will always follow strict AML (Anti-Money Laundering) regulations. Our entire team are qualified on such matters and we have an internal AML Officer to ensure the business is kept abreast of any regulatory changes. Each member of our team is regularly trained on Consumer Protection from Unfair Trading Regulations, otherwise known as CPRs, which replaced the previous Property Misdescriptions Act & Consumer Protection Regulations (CPRS).
We are very proud of our consistently high scores on review sites such as Google, Trustpilot and Facebook. Each of our offices currently has a 5* score on Google – Dorchester, Preston, Wareham, Blandford, Bridport, Swanage & Shaftesbury as well a 5* rating on our Facebook or Trustpilot pages.
As a small, independent business, we rely on the kind words of our clients and work hard to retain our hard-earned scores.
We have spent years forming relationships with the best suppliers and tradespeople in the business and our clients can be reassured that we will only work with businesses that represent our core values.
Our property management department has a black book of professional tradespeople and unlike other estate agents, DOMVS does NOT take a fee from any third-party contractors, so you can be comfortable that any recommendations are genuine and in your best interests.
Having worked with many local and national mortgage brokers over the years, we have selected a shortlist of reputable advisors. We work with some of the best in the business, including FSA-approved financial planners who take a holistic approach and advise on all aspects from mortgages to pensions to investments. We will happily put you in touch if required. In the meantime, you can read more about mortgages on our website here.