Request Repairs

If your rental property is professionally managed by DOMVS and you need to report an issue, please follow the instructions below.

If your property is not professionally managed, then you will need to contact your landlord directly.

If you’re unsure, it is unlikely your property is managed and you will need to refer back to your rental contract to retrieve your landlords’ contact details, which will have been provided when you moved in.

Reporting a Maintenance Issue

To report a maintenance issue please provide the following information and send to our Property Management Team, who will deal with the issue as soon as possible, on [email protected]

  • Full name, telephone number and best email address
  • Address of rental property
  • Description of maintenance issue
  • Your consent (or instructions) for a contractor to visit the property using the management key

In the event of an Emergency

Please call Property Management on 01305 835300 and select option 2. Should an emergency occur out of office hours, please contact one of our Out of Hours Contractors listed below.

Please note – an emergency is deemed to be something which may cause harm to you or your family or damage to the property i.e burst pipe, boiler breakdown or no electric.

Should a contractor be called out and the repair is deemed to be a non emergency, the additional call out charge i.e weekend or after hours rate will be payable by yourself.

Useful Numbers

Electrician,  Darren Lewis S F Electrical:
01305 780 124

Plumbing/Heating, David Rawding (Local Plumbing & Heating):
07774 841 046

Plumbing/Heating, Nick Cartwright (Dorset Heating & Plumbing):
07957 642 404

General maintenance, Jerry Pennington:
07733 340 021

Locksmith, James Morrison (Smart Lock Solutions):
07551 713 484